Jeli's Terms and Conditions
— Everything transparent, everything clear

Jeli (jeli.bio) is an international online gaming platform offering Live Casino, slots, crash games, fishing games, and Sports Betting to players in Bangladesh and beyond. These Terms and Conditions ("Terms") apply to every individual ("User" or "Member") who accesses or uses the Jeli platform.

By creating an account, logging in, or using the Jeli platform, you agree to these Terms and Conditions, our Privacy Policy and Responsible Gaming Guidelines Read, understood, and agreed to in full. If you do not agree with any part of these terms, please refrain from using jeli.

Jeli reserves the right to modify, amend, or update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the revised Terms. We recommend checking this page regularly.

To register and play on Jeli, you must meet the following eligibility requirements:

• You must be at least 18 years of age. Registration by minors is strictly prohibited.
• Only one account per person is allowed. Creating or operating multiple accounts is not permitted.
• All information provided at the time of registration must be truthful, accurate, and complete.
• You must not be a resident of any country or region where online gaming is prohibited by law.
• You may not allow anyone else to access or use your account.
• A valid mobile number and email address are required to create an account.

Jeli reserves the right to verify any account. You may be asked to submit a national ID or other identity documents if required. Withdrawal access may be restricted until verification is complete.

You are solely responsible for your Jeli account. It is your duty to keep your password and login credentials secure. Never share your password with anyone. Jeli will never ask for your password via email or message.

If you notice any unauthorized access or suspicious activity on your account, please notify our customer support team immediately. jeli will not be held liable for any losses resulting from a failure to report such activity in a timely manner.

• We strongly recommend keeping two-factor authentication (2FA) enabled on your account.
• Always log out after using a public or shared device.
• Change your password regularly and avoid using passwords that are easy to guess.
• If you wish to close your account voluntarily, please contact our customer support team.

Jeli reserves the right to suspend or permanently close any account, with or without cause, including for violations of these Terms.

On Jeli Deposit and Withdraw Transactions are processed through popular mobile banking methods in Bangladesh. The following payment rules must be followed:

• The payment method used for deposits must be registered in your own name.
• Using a third party's account or payment method is strictly prohibited.
• Minimum deposit and withdrawal amounts are subject to the limits set on the platform.
• Withdrawals are typically processed within 1 minute and no longer than 24 hours.
• Large withdrawals may require additional verification if account verification has not been completed.
• If you have an active bonus, the applicable wagering requirements must be met before making a withdrawal.
• In cases of suspicious payment activity, jeli reserves the right to place payments on hold pending investigation.

Jeli follows international Anti-Money Laundering (AML) standards. KYC verification may be required for unusual or suspicious transactions.

Jeli's Promotions A variety of bonus offers are available on the page on a regular basis. Each bonus has its own terms and conditions. The general bonus terms are outlined below:

• The welcome bonus is available to new members only and can be claimed once.
• Each bonus has a specific wagering requirement (which may range from x20 to x40) that must be met before a withdrawal can be made.
• Bonus funds may not be used to place bets outside of eligible games — each bonus specifies its own list of qualifying games.
• Multiple bonuses cannot be active simultaneously across accounts unless explicitly permitted.
• Each bonus has a specific validity period. Any unused bonus will be forfeited once it expires.
• Misusing the bonus system will result in the bonus being cancelled and the account being suspended.

Jeli is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited and may result in permanent account closure and balance forfeiture:

• Using automated bots, software, or scripts to play games.
• Coordinating bets across two or more accounts (Collusion).
• Intentionally exploiting any technical glitch or bug on the platform.
• Operating multiple accounts for the purpose of claiming bonuses.
• Using fraudulent payment methods or initiating chargebacks.
• Using the platform for money laundering or any form of illegal financial activity.

All games on Jeli are powered by internationally certified Random Number Generator (RNG) technology. Every game outcome is completely random and not predetermined.

Jeli believes gaming is a form of entertainment — not a solution to financial problems. We take responsible gaming seriously and are here to help our members build healthy gaming habits.

• You can voluntarily set daily, weekly, or monthly deposit limits at any time.
• You will have the option to set session time limits.
• You may request a Cooling-off Period or Self-exclusion at any time.
• If you experience gambling-related problems, our customer support team is ready to help.

For more details, visit our Responsible Gaming Visit the page.

For Jeli's complete policy on how we collect, store, and process your personal data, please visit our Privacy Policy The page explains everything in detail. Key points include:

• Your information will never be sold to third parties.
• Information may need to be shared in cases involving legal obligations or fraud investigations.
• All data is protected with SSL/TLS encryption.
• You have the right to request that your data be updated or deleted.

The Jeli platform provides its services on an as-is basis. Jeli's liability for losses arising from technical errors, server outages, or internet connectivity issues is limited.

• If you lose connection during a game, the system automatically saves the game state.
• If a technical error causes an incorrect result in any game, jeli reserves the right to void that round.
• In the event of any dispute, you must first attempt to resolve the matter through our customer support team.
• Jeli's decisions shall be considered final unless determined otherwise through international arbitration.

All disputes will be resolved in accordance with the guidelines of the international licensing authority. We aim to respond to user issues within 72 hours.

Jeli reserves the right to temporarily or permanently suspend an account under any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• If there is any suspicion of fraudulent activity or money laundering.
• Failure to provide the information required for KYC verification.
• If your account remains inactive for an extended period (typically 12 months).
• Due to a court order or legal obligation.

Before an account is closed, you will have the opportunity to withdraw any valid balance, unless the closure is due to fraud or a breach of these Terms. To voluntarily close your account, please contact customer support.